Terms of Service

These Terms of Service ("Terms") govern your use of the ClearStax platform operated by ClearStax, Inc. ("ClearStax," "we," "us," or "our"). By accessing or using ClearStax, you agree to these Terms. If you don't agree, don't use the platform.

1. Your account

You need an account to use ClearStax. When you create one, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately if you suspect unauthorized access
• Accept responsibility for all activity under your account

You must be at least 18 years old and authorized to bind the organization you represent.

2. What you can do

We grant you a limited, non-exclusive, non-transferable license to use ClearStax for your internal business purposes during your subscription period. You can manage your clients, run compliance assessments, track leads, and use all features included in your plan.

3. What you can't do

• Reverse engineer, decompile, or disassemble the platform
• Resell, sublicense, or redistribute access (unless on a white-label plan)
• Use the platform for illegal purposes or to store illegal content
• Attempt to gain unauthorized access to our systems or other users' data
• Interfere with the platform's operation or circumvent security features
• Scrape, crawl, or harvest data from the platform
• Use the platform to send spam or unsolicited communications

4. Your data

You own your data. ClearStax does not claim ownership of any content, client records, assessments, or reports you create on the platform.

You grant us a limited license to host, process, and display your data solely to operate and improve the platform. We will never sell your data or use it for purposes unrelated to providing ClearStax services.

You can export your data at any time. If you cancel your subscription, we retain your data for 30 days to allow recovery, then permanently delete it.

5. Client data and multi-tenancy

If you use ClearStax to manage your clients' data, you are the data controller for that information. You are responsible for:

• Obtaining necessary consent from your clients to store and process their data
• Complying with all applicable data protection laws in your jurisdiction
• Ensuring accuracy of the data you input into the platform

ClearStax acts as a data processor on your behalf and will process client data only as instructed by you and as described in our Privacy Policy.

6. Billing and payments

Subscription fees are billed monthly in advance. All fees are in US dollars and non-refundable unless otherwise required by law.

• We may change pricing with 30 days' notice
• Founder Special pricing is locked for the lifetime of your subscription
• If payment fails, we'll notify you and provide a 14-day grace period before suspending access
• You can cancel anytime — your subscription remains active through the current billing period

7. Uptime and support

We target 99.9% uptime but don't guarantee it. Scheduled maintenance will be communicated in advance. We provide support via email during business hours, with priority support available on Growth and Scale plans.

Scale customers with an SLA receive uptime guarantees and service credits as specified in their agreement.

8. White-label terms

If your plan includes white-label features, you may rebrand the client-facing portions of ClearStax with your own branding. You may not remove or alter ClearStax branding in admin or backend interfaces. White-label access is tied to your subscription — it does not transfer if you cancel.

9. Compliance features disclaimer

ClearStax provides tools to assist with compliance assessments and evidence collection. Our platform does not constitute legal advice, and using ClearStax does not guarantee compliance with any regulation. You are responsible for ensuring your compliance obligations are met with appropriate professional guidance.

10. Limitation of liability

To the maximum extent permitted by law, ClearStax's total liability for any claims arising from your use of the platform is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption — regardless of the theory of liability.

11. Termination

Either party may terminate this agreement at any time. You can cancel your subscription through your account settings or by contacting support.

We may suspend or terminate your access if you violate these Terms, fail to pay fees after the grace period, or if required by law. We'll provide reasonable notice when possible.

12. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify you via email or a prominent notice in the platform at least 30 days before they take effect. Your continued use after changes constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Delaware.

14. Contact

Questions about these Terms? Email legal@clearstax.com or write to us at:

ClearStax, Inc.
Attn: Legal
hello@clearstax.com